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Returns


  • Exchanges:
  • • We do not accept any exchanges at this time.

  • Return Policy:
  • We are sure you will be happy and satisfied with your purchase, but in any case you are not happy with your purchase please simply complete our returns form which you will find with your goods and send them back to us for a full refund of the item price.

  • • Merchandise must be returned within 14 days of receipt.

  • • All items must be returned with original packaging using a fully trackable and insured method of shipment such as DHL, UPS or FEDEX.

  • • If by any case your jewellery becomes faulty within 14 days of receipt, you will be offered a choice of a refund or a replacement (if applicable). If the stock is still available of that particular piece we will send you a replacement of the same item.

  • • Faulty items will be accepted back if the goods are delivered to the customer damaged or faulty. All items returned as faulty will be inspected, if the item is displaying signs of damage due to customer wear and tear, unfortunately it won't be accepted as faulty.

  • • We cannot accept any returns if the merchandise is worn or damaged due to customer wear and tear.

  • • Hair accessories, earrings, ear cuffs cannot be returned due to hygiene reasons.

  • • Any merchandise marked “Sale” cannot be returned.

  • • Please click here to find more information about our Terms & Conditions.


  • For Domestic Returns / Don’t Worry It is 3 Simple Steps!

  • Step 1:  FILL IN YOUR RETURNS FORM
  • • Fill in the returns form, which is enclosed within your delivery, and enclose it with your items to be returned within 14 days of receiving your order. Please click here for the return form.

  • Step 2: PACK YOUR JEWELLERY IN THE CORRECT WAY

  • • Pack the jewellery you like to return in its original packaging and seal securely. Please make sure to put protective material such as bubble wrap around the jewellery box to minimize the delivery damage.

  • • If you are returning more than one piece from the same order, make sure to put all the jewellery boxes in the same package. [Note: As you may be charged from any subsequent returns.]

  • • Please make sure to write your order number on the outside and inside of your box.

  • • Please kindly note that we cannot accept any returns if it is not returned with its original jewellery packaging.

  • • Please write your order number on the outside and inside of the package and send it to the address below:

  • APPLES & FIGS LTD
  • 6 WENTWORTH MANSIONS
  • KEATS GROVE
  • SOUTH END GREEN
  • LONDON NW3 2RL
  • UNITED KINGDOM

  • Step 3: SEND YOUR PARCEL:

  • • Please take your parcel to the post office counter or send it via a reliable fully trackable method of shipment.

  • • Please keep your tracking number and receipt for proof of postage.

  • • Apples & Figs does not take any responsibility for undelivered items.

  • • Please kindly note that you are responsible for any costs incurred in returning your jewellery.


  • For International Returns / Don’t Worry It is 3 Simple Steps!

  • Step 1: FILL IN YOUR RETURNS FORM

  • • Fill in the returns form which is enclosed within your delivery and enclose it with your items to be returned within 14 days of receiving your order. Please click here for the return form.

  • Step 2: PACK YOUR JEWELLERY IN CORRECT WAY

  • • Pack the jewellery you like to return in its original packaging and seal securely. Please make sure to put protective material such as bubble wrap around the jewellery box to minimize the delivery damage.

  • • If you are returning more than one piece from the same order, make sure to put all the jewellery boxes in the same package. [Note: As you may be charged from any subsequent returns.]

  • • Please make sure to write your order number on the outside and inside of your box.

  • • Please note we cannot accept any returns if its not returned with its original jewellery packaging.

  • Step 3: SEND YOUR PARCEL:

  • • Please make sure to use a fully trackable method of shipping.

  • • Please write your order number on the outside of the package and send it to the address below:

  • APPLES & FIGS LTD
  • NETIL HOUSE
  • 1 WESTGATE STREET
  • STUDIO 106B
  • LONDON E8 3RL
  • UNITED KINGDOM

  • • Please note Apples & Figs does not accept any responsibility with undelivered items.

  • • Please keep your tracking number and receipt for proof of postage.

  • • Please note you are responsible for any costs incurred in returning your jewellery.

  • Refunds and Processing:

  • • We will process your return within 30 days of receiving it. For your information, most of the time it takes us much quicker and we aim to process it within 10 days.

  • • You will receive your refund in the original form of payment.

  • • We cannot refund duties, taxes or shipping charges.
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